Privacy Policy

ACCEPTANCE OF TERMS

Second Voice Pro Ltd (“SVP”, “us”, “we” and “our”) are committed to protecting and respecting your privacy. Accordingly, we have established this Privacy Policy to inform you as to how we look after your Personal Data when you visit our Website.

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This Privacy Policy sets out the basis on which any “Personal Data” we collect from you, or that you provide to us, will be processed by us.

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This Privacy Policy complies with the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018 (the “Act”).

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For the purpose of the Act, SVP is the data controller and its data controller registration number is ZB502892. For the purposes of GDPR legislation SVP may also act as the data processor on behalf of its clients. If you have any questions, complaints or other enquiries about this Privacy Policy and our use of your Personal Data, we can be reached by email at hey@secondvoice.pro.

 

You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate your giving us the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

We reserve the right to amend or modify this Privacy Policy at any time and in response to changes in applicable law. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of our website, so that you are aware of any amendments.

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It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

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COLLECTION OF PERSONAL INFORMATION AND REQUESTS FOR CONSENT

Visitors to our website have the opportunity to download content by providing basic information including an email address. By registering your details on the website in order to download information you are able to provide clear consent to the processing and use of your Personal Data for a specific purpose, as defined by us at the point of providing that data.

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We will not share, trade or sell your personal information to any company or parties not directly associated with its proper use within the website or as described above, except when you give us explicit permission.

We collate information about site traffic, interaction and other information which we may use for internal purposes and/or pass on to third parties (whether within or outside the EEA) but this information does not include any information which can identify you personally.

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In certain circumstances we may have a legal obligation to disclose personal information, and we reserve the right to do so.

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Appropriate technical and organisational measures are taken to protect personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction.

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HOW WE STORE, PROCESS AND TRANSMIT YOUR PERSONAL DATA

Personal Data is held by SVP using appropriate technical and procedural safeguards to maintain its privacy and security. However, it should be noted that data transfers take place over Wi-Fi or mobile networks over which we have no control.

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Your Personal Data is stored on our ActiveCampaign cloud-based database, and as such may be transferred to, and stored or otherwise processed at a destination outside of the UK.

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SVP will not otherwise provide your Personal Data to a third party without obtaining your prior consent, except in case of providing it to (a) successors in title to our business; or (b) a third party pursuant to laws or regulations; or (c) in order to enforce or apply the Terms and Conditions; or (d) to protect the rights, property or safety of others; or (e) as outlined in this Privacy Policy.

 

RETENTION OF YOUR DATA

We will retain Personal Data for two years after the point at which it was submitted to our website or the last email contact with that individual, or when you elect to unsubscribe from our mailing list.

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YOUR RIGHT TO REQUEST INFORMATION

You have the right to request copies of all Personal Data processed by us relating to you, and the right to erasure of any Personal Data (except those processes based upon legal obligation or public task). You have the right to withdraw consent for us to process your data based upon this consent.

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You can request erasure or withdraw consent at any time by emailing hey@secondvoice.pro. We will not charge for initial requests but may make a small charge to cover our administrative costs on repeat requests.

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SVP is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and its liability in cases of onward transfers to third parties.

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Individuals have the right to contact SVP via email, telephone, letter, in order to limit the use and disclosure of their Personal Data. For security reasons we may ask for proof of your identity before we disclose information about you, or to you, via email or over the telephone.

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LINKS TO THIRD-PARTY SITES

This website may from time to time provide links to other third-party websites, whose privacy practices may differ from those of SVP. This Privacy Policy does not apply to those websites. If you submit Personal Data to any of those websites, your information is governed by their privacy policies and we do not accept any responsibility or liability in respect of third-party websites. Please ensure you check the legal and privacy policy sections of any third-party websites you may access through the website before submitting Personal Data to them.

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CHANGES TO THE PRIVACY POLICY

Please note that this Privacy Policy may be revised at any time so users are encouraged to visit this page every time they visit the website. 

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COLLECTION OF TECHNICAL DATA AND COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website. By using the website, you are agreeing to our use of cookies.

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We may use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website.

(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.

(c) Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.

(d) Targeting cookies. These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

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You can find more information about the individual cookies we use and the purposes for which we use them below:

Google Analytics Tracking. This cookie allows us to estimate our audience size view and analyse site usage. This cookie does not store information that can be used to identify individual users.

Google Adwords Remarketing Cookie. This cookie resides on the user’s computer and allows Google Adwords to show ads promoting SVP to previous site visitors.

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By using this website, you agree that we can place these types of cookies on your device.

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Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies and do not collect any additional personal data.

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You have the option to set your browser to either accept cookies openly, to notify you before accepting cookies, or to refuse cookies altogether. If you refuse cookies please note that certain website functionality, such as remembering your preferences, will not be available and you may not be able to access all or parts of the website.

 

Except for essential cookies, all cookies will expire after 1 hour.