Sales + People

Our approach to finding, training and supporting salespeople is about making them the beating heart of our business success.

We Believe Sales Success Is About Potential, Not Pedigree

Great salespeople aren’t born - they’re built. We believe that the right mindset beats the right CV every time. That’s why we don’t hire based on past experience - we look for resilience, adaptability, and the ability to connect with people.

No CVs

Sales isn’t about where you’ve been - it’s about how you think, how you learn, and how you show up. We back people with potential, not just polished resumes.

Lead with Phone

Tech makes outreach easier, but it doesn’t replace the human touch. Sales is still about people. That’s why we train SDRs to pick up the phone first, cutting through the digital noise and building relationships that actually convert.

Tech to Enable

AI and automation are powerful - when used right. We use smart tech to enhance efficiency, not replace human connection, so SDRs spend less time on prospecting and more time selling.

Meet the Team

Every person has been on their own unique journey, overlapping when they joined Second Voice, and are united in the output they have created for our clients accounts.

The actor who found his calling in Sales

Ben Baeza

At first glance, the path from acting to sales may seem like an odd one. But for Ben Baeza, the transition was more of an evolution than a sharp turn. As a Sales Development Representative (SDR) at Second Voice, Ben’s unique background and personality have been key to his success.

Grinding beans and crushing it in sales

Cerys Pughsley

For some, the path to a successful career follows a clear-cut trajectory. For others, like Cerys Pughsley, the journey is a little more winding. From her early dreams of musical theatre she made the unexpected jump into sales at Second Voice and is knocking it out the park.

From player to modern manager

Harry Jones

Sales isn’t for the faint of heart. But it’s a fairly level playing field where resilience, adaptability, and the ability to thrive under pressure make all the difference.

For Harry Jones, the journey from SDR to Head of Outbound at Second Voice is a testament to these qualities.

Uncertain at school but on fire in sales

Ben Richards

Some people know exactly what they want to be when they grow up. Others, like Ben Richards, take a little longer to figure it out. But Ben’s journey from a reluctant student to a thriving Sales Development Representative (SDR) at Second Voice is proof that sometimes the winding path leads to the most rewarding destinations.

Setting you up for Success

Succeeding in sales isn't without it's challenges, but with the right ingredients we believe there is a formular for success.

01.

Characteristics:

There are innate attributes each team member shares that can't be taught, only nurtured. We recruit for them, rather than

experience.

02.

Training:

An intentional programme combining theory and practical exercises provides continuous competence improvement from day one.

03.

Environment:

A supportive and nurturing culture cements the growth mindset needed for the team to confidently test-learn-iterate for swift solution discovery.

Want to find out more?